FAQ's

GENERAL SHOW FAQ's

When is the event?

Friday 6th – Sunday 8th October 2017

Where is the event?

ExCeL London, One Western Gateway, Royal Victoria Dock, London E16 1XL. If you are using a satnav, please use the postcode E16 1FR.

Is there any way I can keep in touch or find out the latest news?

Please sign up to our newsletter for all the event updates and news. We will be sending out regular updates with further information about the show.

What are the opening times of the event?

Friday 6th – Sunday 8th October: 10.00 – 18.00

What time should I arrive?

We advise people to arrive before the doors open at 10:00 to give you time to avoid traffic, park and make your way to the entrance. The venue will be open from 08.00, where you can purchase refreshments and use the toilets, however the event will not open until 10.00. Also please note that if you are not at the theatre for a talk you have booked by the advertised start time, you may not be permitted entry to this talk.

Are there any age restrictions to attend BBC Music Introducing hosts Amplify?

Under 16's must be accompanied by an adult.

How do I get to Excel London?

Full details on best travel arrangements can be viewed at Excel London’s website here

Can I/we perform at Amplify?

Amplify is for musicians to learn from and be inspired by others already within the music industry, so performing live is not a key feature of the show. There are however bandstands within the show which will feature some live performances, and the line-ups for these will be decided by the BBC Music Introducing hosts Amplify team, and our show partners Sentric Music. To apply via Sentric Music click here. Alternatively contact us at enquiries@introducingamplify.com with your details and a link to your music.

Is there parking? What time do the car parks open?

Yes. The Undercroft car park (situated underneath the venue, with direct access to the venue’s concourse) is open 24 hours, and costs £20 for up to 24 hours. For more information and to book parking visit the Excel website

Are there cash points available on site?

There are two Note ATMs near the west entrance of the venue by Costa and Panini Pronto, and another Note ATM in the centre of the boulevard between entrances S6 and N6. There are a Barclays and a Note ATM located on level 0 between N4 and S4. Should the in-venue ATMs run out of cash, there is also an ATM nearby at the Tesco Express. Additionally, there is a Travelex ATM by the S11 entrance on the boulevard.

Do you have baby changing facilities and a children’s crèche?

There is an accessible changing facility at the east of the venue on level 1. Please ask the Excel customer service desk if you need to use the facilities. There are also baby changing facilities on level 0 in both the male and female toilets.  All the female toilets are accessible from the boulevard as are the male toilets between N5/ N6 and N7/N8 and the red block between S9 / S10, and N10/ N11, the Prince Regent DLR east corridor and East Level 0. 

Toilet facilities

There are a number of toilet facilities within the venue’s concourse, and also along the Gallery corridor, where the Industry Sessions take place. The disabled toilets are located at the following points:

  • Red blocks S9/S10
  • N10/N11 level 0
  • N4/S4, at the back of the North Halls
  • South Gallery level 2 and the dock edge on Level 0
  • Platinum Suite - levels 2 and 3
  • Prince Regent walkway
  • Level 0 East
  • Capital Suite level 2 and 3

Will all the artists/speakers attend the event throughout all three days?

Not all speakers will be at the event across all three days. View the programme page for more information.

Is there an official programme or timetable?

Yes. This is available here.

What food and beverage facilities do you have available?

There are multiple restaurants / refreshment stalls within the venue. For more information please visit the Excel website.

Lost property

Lost property is situated within the security suite, by the west entrance down the stairs just after Costa. If you are no longer at the venue, please give the Excel help desk a call on: +44(0) 207 069 4500 or email info@excel.london

Shopping facilities

BBC Music Introducing hosts Amplify will present over 150 major brands and independent retailers relevant to musicians and the music industry. The full exhibitor list will be posted on the event website in the coming months. Sign up to our newsletter for updates. 

What happens if the event is cancelled?

In the unlikely situation the whole event is cancelled (as a result of events outside of the control of the Promoter, SME London Ltd.) the event website will be updated and all visitors will be notified via email. A full event ticket refund will be issued.

If the only day of the event to be cancelled is the one for which you have purchased a ticket, where possible you will be given the option to attend on an alternative day, otherwise you will be issued a full refund.

Is there Wifi?

There are two WiFi options within the venue: ExCeL FREE or ExCeL Free fast.  You can log in using your social media accounts or by directly by filling in your details.

Do you have a list of recommended accommodation?

A list of recommended accommodation will be made available in the coming months. Sign up to our newsletter for updates.

Can I get there via London Underground?

Yes, The Jubilee Line and the DLR are the quickest routes to ExCeL London. Alight at Canning Town on the Jubilee Line and change onto a Beckton-bound DLR train for the quick journey to ExCeL: Prince Regent for the east entrance.

*Please note that you can only access Prince Regent station between February and December 2017, as Custom House DLR station will be closed for redevelopment in preparation for the new Elizabeth Line opening in 2018. 

What accommodation is available?

Excel London has seven on-site hotels, ranging from budget to luxury, offering 1,600 rooms between them. You’ll also find a further 10,000 rooms within 20 minutes of the venue. For more information please visit the Excel London website.

Do you have a show map?

The show map will be posted on the event website in the coming months as well as made available to you when you arrive at the show. This will be in the form of a show planner, which is included within your ticket.

Will the programme be different each day?

The Industry Sessions will each be repeated each day of the event, however each session will have varying speakers due to availability. The Journey Theatre in association with AWAL programme does differ each day. For more information and to be notified of the event timetable when it is announced nearer to the show, sign up to the newsletter.

Can I bring my dogs/pets?

Excel welcomes all guidance and assistance dogs. No other dogs/pets permitted.

I wish to give feedback, whom should I contact?

Please contact SME London who are the Event Organisers of BBC Music Introducing hosts Amplify - enquiries@introducingamplify.com

Telephone: +44 (0) 207 886 3090 Post:  BBC Music Introducing hosts Amplify, SME London, 9 Manchester Square, London, W1U 3PL 

What is the smoking policy?

E-cigarettes and vaping are not permitted within the venue. These can be used outside the venue only.

ExCeL London operates a no smoking policy throughout the venue. Smoking is permitted outside the venue. 

Is there a prayer room within the venue?

Yes, The prayer room can be accessed through the grey door next to the S9 entrance on the boulevard.

Where are the cloakrooms located and is there a charge for using them?

There are two cloakrooms which are open within the venue. One cloakroom is in the west end of the venue on level 0 by N4/S4 and one in the east end on level 0.

The fee is £1 per item for coats and luggage - please be aware we cannot store cameras, laptop equipment or any other electronic devices.

ACCESSIBILITY

Personal Assistant/Carer Information

We offer a free ticket for a personal assistant accompanying a ticket holder with access requirements.

You will need to contact the Ticket Factory Box Office within 48 hours following your purchase to have the personal assistant ticket added to your order. Your personal assistant ticket will be sent to you as per your order preference, either as a print at home ticket or sent in the post. (NB: The Box Office may ask to see an accessibility pass when tickets are redeemed onsite).

Guide assistance and support dogs are very welcome at the event.

To discuss your personal requirement please feel free to contact the event organiser in advance of your visit by contacting the organisers direct on +44 (0) 207 886 3090

Sign Language at BBC Music Introducing hosts Amplify

The key features will have specific sessions that will be signed in British Sign Language (BSL) each day. If you require this service please make sure you book yourself into one of these denoted theatre sessions. Details on these sessions will go live when the programme is announced in the coming months. Sign up to our newsletter for updates. 

Accessible parking

The venue has a number of disabled parking bays that are spread across the car park.  Zone 2 has 11 bays, Zone 3 has 15 bays, Zone 3 has 4 bays, Zone 8 has 12 bays, Zone 9 has 17 bays, Zone 13 has 6 bays, zone 14 has 16 bays, Zone 15 has 16 bays, East car park has 21 bays, Royal Victoria Multi-storey 1A has 10 bays, 2A has 14 bays.

The disabled bays are 5.90m x 3.60m

Any vehicle displaying the disabled blue badge is still required to pay the car park charge.

Wheelchair hire

There are two information desks — one by the entrance in the west and one by the entrance in the east on level 1. Please note it is possible to hire a wheelchair from both of these info desks, free of charge.

Ticketing

Where can I buy tickets?

Tickets may be purchased in advanced through our ticketing agents, The Ticket Factoy, via the BBC Music Introducing hosts Amplify ticketing page or at www.theticketfactory.com/bbc-music-introducing/online/

Can I buy tickets on the door?

Yes, although they will be subject to availability. For full ticket info visit our tickets page.

Is booking available for groups?

Yes. Please contact our dedicated groups booking team at Encore on 020 7492 1637 or visit our ticketing page for more information and to book.

What is included within my ticket?

If you purchased a ticket, your ticket includes:

  • Entrance to the event
  • Access to any of the sessions taking place at the show, subject to availability

How do I book my sessions?

Sessions are available on a first come first served basis at the show, and subject to availability.

How long do the sessions last?

Details for each session will be available on the signs and listings dotted around the show, or a full list is available at the info points. The majority of sessions will be approximately 45 minutes.

Can I see additional sessions with my ticket?

Yes, each additional session is first come, first served on the day.

I have lost my ticket who do I contact?

Please contact the Ticket Factory who will be able to organise replacement tickets to be picked up from the onsite box office. Photo identification will be required. There will be no additional charge for replacement tickets. 

I am buying a ticket as a present and won’t be attending, is this OK?

Yes. However, if the person you are giving the tickets to is picking them up at the event, we require a letter of authorisation from the cardholder and the name of third party collecting the tickets.

How will I receive my tickets?

When purchasing your tickets you have the option to have ‘print at home’ tickets or receive your tickets via standard post to the address you provide at time of booking. Tickets will be dispatched following your booking.

What if my tickets do not arrive?

Please contact the Ticket Factory if your tickets do not arrive and it is less than 5 days before the event. Please quote the unique transaction number supplied to you at the time of booking. This will also be found on your email confirmation. There will be no additional charge for replacement tickets.

I can no longer attend can I get a refund?

Tickets are non-refundable.

How can I change my email address if it is different from the address that I used to purchase my tickets?

If your email address changes we would advise you contact the Ticket Factory or log back in to your Ticket Factory customer account.

How do I claim my 25% off Virgin Rail tickets?

Included with your Amplify ticket we also offer a 25% discount on Virgin Trains’ Advance Fares along the West Coast Main Line. The link to book your discounted train tickets will be within your confirmation email.

Additional statements for Lines Against Enquiry

Why are you using the BBC licence fee to run a commercially led event?

BBC Music Introducing hosts Amplify is produced and organised by SME London Ltd under licence from BBC Worldwide and is not funded in anyway by the BBC licence fee.

Why are your tickets priced as they are?

Our ticket pricing has been set following extensive market research to ensure the event is competitively priced with other similar events in the UK and a fun, informative day out that is value for money. Your ticket to BBC Music Introducing hosts Amplify gives you access to the entire event including many fantastic interactive show features, live workshops and theatre sessions, over 150 quality exhibitors and much more. 

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